Terms and conditions

KYC information for third-party sellers :

VEXUS (PTY) LTD doesn't use third-party sellers. We have all products in stock to ensure smooth sales and delivery for customer satisfaction.

VEXUS doesn't require any sign up. Only upon check out we require the client to fill out a form for shipping purposes

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VEXUS (PTY) LTD – Acceptable Use Policy

Last Updated: 02/06/2026

Introduction

This policy outlines the permitted and prohibited uses of the VEXUS (PTY) LTD website (www.vexusstore.co.za) and checkout process. By placing an order, you agree to comply with these rules. Violations may result in order cancellation, legal action, or reporting to authorities.

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Permitted Uses

You may use our platform to:

✅ Legally Purchase Goods – Buy products for personal/business use (no resale unless authorized).

✅ Provide Accurate Shipping Details – Submit correct, verifiable address/contact information.

✅ Contact Support – Reach out for order inquiries or issues via official channels.

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Prohibited Activities

You must NOT:

A. Fraud & Misrepresentation

❌ Use fake, stolen, or incorrect shipping/payment details.

❌ Place orders using others’ identities/payment methods without consent.

❌ Exploit pricing errors (we reserve the right to cancel such orders).

B. Illegal or Restricted Purchases

❌ Buy products for unlawful purposes (e.g., illegal resale, harm).

❌ Purchase age-restricted items if underage (e.g., knives, chemicals).

C. Platform Abuse

❌ Attempt to bypass security measures (e.g., bots, brute-force attacks).

❌ Overload our systems (e.g., excessive refund requests, fake orders).

D. Harassment or Harmful Conduct

❌ Threaten or harass our staff via checkout notes/support channels.

❌ Submit defamatory/offensive content in order notes or communications.

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Shipping Information Requirements

- Accuracy is mandatory: Provide a deliverable address (no PO boxes unless specified).

- Fraud prevention: We may verify details via third-party tools or request ID for high-value orders.

- Consequences of false info: Order cancellation, blacklisting of shipping/payment methods.

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Enforcement

- Order review: We may manually screen high-risk transactions.

- Violations: Result in order cancellation, blacklisting, or legal action.

- Appeals: Contact [[email protected]] to dispute decisions.

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Reporting Abuse

Help us maintain a fair platform:

📧 Email: [email protected]

📞 Phone: 072 298 0150

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Policy Updates

We may revise this policy; changes apply immediately upon posting.

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VEXUS (PTY) LTD keeps all products in stock. No third-party sellers are involved.

Handling disputes :

VEXUS(PTY) LTD has a disputes /return policy on it's website

""Disputes must be reported within 7 days of delivery. Provide your order number and evidence (e.g., photos, tracking) to [email protected]

We investigate all claims and resolve them per South African consumer law

If claim is legitimate VEXUS will refund or exchange product depending on stock or customer' decision

Acceptance of Terms

By placing an order with our online store, you confirm that you have read, understood, and agreed to these Terms and Conditions

Orders and Payments

All orders are subject to availability and confirmation of payment. We reserve the right to cancel or refuse any order if payment is not received or if an item is unavailable.

Pricing

All prices are displayed in the applicable currency and may change without prior notice. We aim to ensure pricing accuracy, but errors may occur and will be corrected where necessary.

Shipping and Delivery

Delivery times are estimates and may vary depending on location, courier delays, or unforeseen circumstances. We are not responsible for delays outside our control.

Returns and Refunds

Returns and refunds may be accepted according to our return policy. Items must be returned in their original condition unless otherwise stated.

Product Information

We strive to ensure product descriptions and images are accurate; however, slight variations may occur.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services

Privacy

Customer information is handled responsibly and used only for order processing, communication, and service improvement.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Contact Information

For any questions regarding these Terms and Conditions, please contact us through our store contact details :

+2772 298 0150

[email protected]

Returns

How to make sure your return is hassle-free

For a quick and easy return, make sure:

- The item is returned in its original product packaging and is unused.

- You return all the parts of the item you received

- You’ve kept to the time limit

Time limits

- If we deliver the wrong item to you, your item arrives damaged on delivery, your item is missing parts, you must return it to us within 15 days of delivery.

Prepare your return

- Please package your return carefully to prevent damage during transit.

- You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable). If you don’t, we will not accept the return and will send the item back to you. However, you may log the return again if you can do so with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you.

Wrong item, damaged on delivery, or missing parts

- If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 15 days of delivery.

- We can replace the item, or refund you – it’s your choice. However, if we do not have replacement stock available, we’ll rather refund you.

An item will not be considered as damaged on delivery if, for example, the item:

- Is damaged by you

- Is damaged due to electrical surges

- Or works as described on our website, but you’re using it for an unintended purpose

You must return defective items within 15 days of delivery

- When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should repair or replace the item, or refund you. Keep in mind that not all defects can be repaired, and we may not always have replacement stock available.

A defective item will not be accepted if the item:

- Is faulty due to normal wear and tear (that means the normal damage that occurs over time)

- Is damaged by you or you didn’t take good care of it

- Is damaged by electrical surges or sea air corrosion (like rust)

- Is damaged because you modified it

- Or it works as described on our website, but you’re using it for an unintended purpose.

Wrong item returned

- You must return the correct item. Please contact us immediately if you have returned the wrong item because we dispose of incorrect returns. We cannot guarantee that we will find your item and unfortunately, we will not pay for lost items. If we find it, you will have to collect it.