VEXUS (PTY) LTD doesn't use third-party sellers. We have all products in stock to ensure smooth sales and delivery for customer satisfaction.
VEXUS doesn't require any sign up. Only upon check out we require the client to fill out a form for shipping purposes
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VEXUS (PTY) LTD – Acceptable Use Policy
Last Updated: 31/10/2025
Introduction
This policy outlines the permitted and prohibited uses of the VEXUS (PTY) LTD website (www.vexusstore.co.za) and checkout process. By placing an order, you agree to comply with these rules. Violations may result in order cancellation, legal action, or reporting to authorities.
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Permitted Uses
You may use our platform to:
✅ Legally Purchase Goods – Buy products for personal/business use (no resale unless authorized).
✅ Provide Accurate Shipping Details – Submit correct, verifiable address/contact information.
✅ Contact Support – Reach out for order inquiries or issues via official channels.
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Prohibited Activities
You must NOT:
A. Fraud & Misrepresentation
❌ Use fake, stolen, or incorrect shipping/payment details.
❌ Place orders using others’ identities/payment methods without consent.
❌ Exploit pricing errors (we reserve the right to cancel such orders).
B. Illegal or Restricted Purchases
❌ Buy products for unlawful purposes (e.g., illegal resale, harm).
❌ Purchase age-restricted items if underage (e.g., knives, chemicals).
C. Platform Abuse
❌ Attempt to bypass security measures (e.g., bots, brute-force attacks).
❌ Overload our systems (e.g., excessive refund requests, fake orders).
D. Harassment or Harmful Conduct
❌ Threaten or harass our staff via checkout notes/support channels.
❌ Submit defamatory/offensive content in order notes or communications.
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Shipping Information Requirements
- Accuracy is mandatory: Provide a deliverable address (no PO boxes unless specified).
- Fraud prevention: We may verify details via third-party tools or request ID for high-value orders.
- Consequences of false info: Order cancellation, blacklisting of shipping/payment methods.
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Enforcement
- Order review: We may manually screen high-risk transactions.
- Violations: Result in order cancellation, blacklisting, or legal action.
- Appeals: Contact [[email protected]] to dispute decisions.
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Reporting Abuse
Help us maintain a fair platform:
📧 Email: [email protected]
📞 Phone: 072 298 0150
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Policy Updates
We may revise this policy; changes apply immediately upon posting.
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VEXUS (PTY) LTD keeps all products in stock. No third-party sellers are involved.
Handling disputes :
VEXUS(PTY) LTD has a disputes /return policy on it's website
""Disputes must be reported within 7 days of delivery. Provide your order number and evidence (e.g., photos, tracking) to [email protected]
We investigate all claims and resolve them per South African consumer law